System progressive protection norton

Otherwise people had only 2 or 3 folders, and my own setup has now dropped to only 2. So I don't think that's the cause of my slow-down problem but I still think it's an anomaly that Live-Update behaves differently with the IPSDefs as compared to the other 10 definition sets. If Tony Weiss or another Symantec administrator is monitoring this thread then perhaps we could have some input on this oddity.

Interestingly, none of Norton users in my email group have seen the GUI slow-down problem, so it's beginning to look like something specific to my installation - maybe interaction with another application.

I'll keep hunting. I'd be looking at what else is running, and see via Task Manager what else may be chewing up resources. However, I've already been down that route and I'm pretty sure that nothing else is chewing up resources. Prior my recent reinstall when the delay was getting bad again, I tried closing all other applications before launching the NIS GUI and it made no difference.

From the moment I click on the icon up to the time that the GUI window is displayed, fully populated and responsive the led never goes out. NIS is loading or verifying a shedload of data as part of the open process.

I just can't get a handle on what that data is. At the moment with the launch time being around the 4 second mark, it's difficult to do any meaningful testing.

I might also try a suggestion that my son came up with to eliminate the possibility of interaction with other applications, which is to create another user account on the PC with no applications assigned to it and to compare the NIS GUI launch time for that user with my own.

But, again, not a lot of point at the moment as the delay is currently not significant. It seems likely that some other program is interacting with NIS. Have you tried running a Windows File Check, to see if that picks up anything? I haven't tried that but it might be worth giving it a go. To be honest, I'd be surprised if it found anything wrong with the system files as I've seen my problem both before and after the complete reinstallation of Windows made necessary by the hard drive failure last November.

In fact, all the software on the PC was freshly installed. Only my data was restored from back-ups. That didn't find any problems, as I suspected would be the case, given that my NIS issue existed before and after a complete Windows reinstall. But certainly worth doing to eliminate potential problems. As regards the NIS GUI launch performance, it has slowed a little more since last week but the delay has changed slightly.

It's now taking around seconds for the GUI window to appear but there is then virtually no further delay before all the icons appear and the functions become responsive.

This change may or may not be related to a change I've made on the PC since last week. I've removed the Adblock extension to Chrome. I also reinstalled Adblock with Chrome after the hard drive failure.

So maybe removing Adblock is the reason why the GUI delay characteristics have changed slightly. What it hasn't done is restore the GUI delay to around a second, as it was originally, but maybe it will stop it getting any longer.

The Adblock website claims that removing it gets rid of all traces of its existence, but I wouldn't be surprised if there is still some of its data on the PC, although I've not yet found any.

I found Chrome to be problematic with extensions,so I uninstalled it and use Adblock Plus with FF, and it doesn't slow things appreciably. I was using Adblock, not Adblock Plus. The guy I mentioned in my last post recommended it. He had previously used Adblock Plus with Chrome but had problems with it after a Chrome upgrade, so he switched to Adblock. It was a Chrome issue, not an ABP problem, and was subsequently fixed by yet another release of Chrome, but by then he had switched to Adblock.

He reckons it works well - just as effective as the other products at blocking ads but with less performance impact. That's if I'm still using Chrome as I am getting a bit disillusioned with it. Google keep pumping out new releases, each one bringing some new piece of nonsense that nobody really needs.

As for the main subject of this thread, the NIS GUI launch delay is little changed since yesterday but the change in the characteristics of the delay that I reported in my last post is no longer evident. It's now back to as it was with a delay before the window appears and then a further delay until the icons appear and the window becomes responsive.

Firefox has a memory leak issue, but Chrome was using lots of resources, so it was bye bye Chrome. I've had to run the RnR tool again, not so much because of the user interface delay problem but because the other symptom, the crazy run-times of the Product Maintenance task reappeared yesterday, and this time it was back with a vengeance.

It's weird because I had that problem towards the end of the June-November period last year, just prior to my hard drive failure, and again in February just before I used the removal tool and reinstalled Norton. But I didn't see the problem between February and April. But now, barely three weeks later, the Product Maintenance issue returned. From the April reinstall until yesterday, each run was reported as being 1 or 2 seconds. But at UK time yesterday it ran for 13 mins 7 secs.

An hour later I saw that something was generating continuous disc traffic. After 15 minutes I opened Norton and , after a very long delay, managed to get into the Norton Tasks screen and confirmed it was Product Maintenance.

After 30 minutes, I killed it by restarting the PC. Thirty minutes later it ran for 1 min 57 secs and then "Failed to Complete". I then shut down for the night. After rebooting today, it went berserk again and, as before, Resource Monitor showed it was just doing continuous disc writes. But the available storage on the drive wasn't reducing so it was either repeating the same write continuously or it was writing to unallocated clusters.

So I killed it again and ran the RnR tool - everything is now back to normal. As ever, some input from Symantec would be useful on this. What disc writes is Product Maintenance supposed to do? As regards the GUI open delay, up to yesterday that had lengthened slightly again, taking seconds for everything to be up and responsive.

I had begun to notice another delay issue in that, once the interface was responsive, if I clicked on Performance to spin into the performance screen, another seconds would elapse before the Norton Tasks, Norton Insight and Startup Manager links became active. Since my last post I've discovered two points relating to Identity Safe. Firstly, it seems that the other Norton users in my email group, who haven't seen the same problems as me, don't use the Identity Safe.

Secondly, I also found that v21 of NIS saw the introduction of an automatic backup facility for Identity Safe which regularly backs up the vault contents to a folder under the user's Documents folder and, as with the issue I found with old versions of the IPSDefs being retained, older backups are never deleted.

I can't really see that that's a major issue as the files are just user data, but I'm at the stage now where I'll try anything, so I've switched off the auto backups and deleted the backup folder. I did the deletion between the Remove and Reinstall phases of RnR. If that doesn't improve things, I'll try turning off Identity Safe completely.

Here we are, one week on from the last RnR, and with the Identity Safe auto-backup still switched off. It's difficult to be sure, but I think that may have improved things.

The time to open the GUI has slowed very slightly since last week, but not as much as it did over the first week following the last reinstall - it's seconds for it to be open and fully responsive. But with such small changes, it's not easy to be precise.

I need to let it run a while longer and see what happens. I'm back in harness after being away for a couple of weeks. Guess what? I've had to run RnR yet again. The GUI opening time had slowed to about 6 seconds although it was fully responsive as soon as it opened but on Wednesday the crazy run times of the Product Maintenance task kicked off again.

Just over 30 minutes on Wednesday evening and a "failed to complete" after 53 minutes yesterday. As my last RnR was on May 11th, and the PC was switched off for 15 days while I was away, the elapsed up-time before the Product Maintenance issue recurred was only just over 2 weeks. Last time round it was 3 weeks. Prior to starting to use the RnR tool, the intervals were more like months, so I'm beginning to think that RnR is possibly retaining something other than my user settings.

If the problem recurs again quickly then I'll go back to using the Removal Tool and doing a completely fresh download of NIS.

As all my previous suspicions of what might be interacting with NIS have seemingly proved to be red herrings, the next item on the list of things that have changed during the time that I have been seeing these issues is Chrome and the separate Norton extensions Toolbar and Identity Safe made necessary by google's policy change last year.

OK, that change initially happened early last year while I was still on NIS v20, but I got the upgrade to v21 not long after and started to see the problems build up over the next months.

I've gone back to using IE That now seems much faster than Chrome, confirming that Chrome had acquired a lot of bloat-ware in the recent versions. We'll see what difference that makes.

GUI launch time is currently seconds and the Product Maintenance task run time is back to 1 seconds. Task bar icon appears immediately, window opens in seconds with a further 3 seconds before it's fully populated with the icons, etc. But the icons and links are responsive as soon as they appear.

Product Maintenance task run times generally OK at present. There was one run of 1 min 58 secs yesterday but otherwise it's been the normal 1 second. So the fact it's still slowing down suggests that Chrome was not the problem.

I'm beginning to run out of options as to what else could be interacting with NIS to cause the problem. The GUI launch time had slowed further - about six seconds for the window to open and a further four to five seconds for the icons and links to appear and become responsive. But now everything has changed. Overnight I've got the upgrade from So, at the moment, all the delays have gone.

One odd consequence of the version change is that the log-in process to this forum also seems to have changed. When the "login" button on this thread page is clicked, the Norton Account log-in screen is displayed but that wouldn't accept either my Norton account log-in or my forum log-in.

I eventually managed to get in by first logging in to my Norton account, then linking to the forum, clicking "Log-In" again and receiving and responding to a "Confirm your email address" email from Symantec.

I suspect what is actually needed to log-in now may be the account username email address plus the forum password. Although, once in, my original forum user name is displayed. Please see the link in the " New Login Process " notice at the top right side of this page. Yes, I feel a bit of an idiot now. I spotted the link about the new login procedure just as I was logging out after my last post.

It's all working as described now. Only slight annoyance is that Norton Identity Safe won't now recognise and auto-fill the login page. It does work if you open the vault and click on the saved login, but that takes you into the Norton Account and not to the forum.

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